RETURNS
Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some types of goods are exempt from being returned.
Non-returnable items:
* Gift cards
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank, again. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
Urbanrootshemp@gmail.com or contact us through our Facebook page.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at urbanrootshemp@gmail.com and send your item to: Urban Roots Hemp, 210 W Liberty St. Wauconda, IL, United States.
Shipping Return
To return your product, you should mail your product to: Urban Roots Hemp, 210 W. Liberty St. Wauconda, IL, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
This site contains general information about Urban Roots Hemp. The information is not advice, and should not be treated as such. The general information on this website is provided ”as is” without any representations or warranties, express or implied. Urban Roots Hemp makes no representations or warranties in relation to the information on this website. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in Company materials or provided by any Company representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, you should consult with your doctor or other health care provider.
Neither the Company nor its representatives are providing any medical advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website or in other materials or provided over the phone or in email correspondence.
Shipping Policy
Order Processing Time: Confirmed orders will be shipped within 1 to 3 business days. We will do our best to ship your order within 4 hours on a business day. WE DO NOT SHIP ON SATURDAYS, SUNDAYS OR HOLIDAYS.
We are not responsible for lost, held, or damaged packages. We are not responsible for late or mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from USPS along with your order from us, so any shipping issues must be handled by USPS. We are responsible for your new purchase until it reaches the Post Office, after that, it is out of our control.
Lost , Damaged, or Stolen Packages – We are not responsible for lost, damaged or stolen packages confirmed to be delivered to the address entered. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate. YOU ARE RESPONSIBLE TO FILE THE CLAIM WITH USPS.
FOOD AND DRUG ADMINISTRATION (FDA) DISCLOSURE
These statements have not been evaluated by the Food and Drug Administration (FDA). These products and statements are not intended to diagnose, treat, cure, or prevent any disease.